Exchange and Refund Policy
If you are not happy with the purchase on our website for any reasons, please read our Exchange and Refund policy below for further instructions:
- We have a 30-day exchange and refund policy, which means you have 30 days after receiving your item to request an exchange or refund.
- To be eligible for an exchange or refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
- To start an exchange or refund, please email us at firstname.lastname@example.org. Items sent back to us without first requesting via email will not be accepted.
- To return your product, please follow the instructions and use the free return label that we sent to you via email, then drop off your package at any locations of the shipping carrier specified on the label (USPS or UPS).
Damages and issues
Please inspect your order upon reception and contact us within 48 hours with recorded video or picture proof if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We will notify you once we’ve received and inspected your return, and let you know if the exchange or refund was approved or not. If approved, we will send you the new item (this item will be the same type as the one you received, we do not exchange for different type of product) if you requested an exchange, or you’ll be automatically refunded on your original payment method if you requested the refund. Please remember it can take some time for your bank or credit card company to process and post the refund too.
For other questions and concerns, please send us an email via email@example.com. Our team will be happy to assist you! Thank you!